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Terms of Use
Admin June 24, 2019

Terms of Use "pensiluet.com-Manufacturer of folk costumes, school uniforms, uniforms, cheerleading costumes, dance costumes, carnival costumes, stage costumes and more."

General Terms for providing services by using

the e-commerce store pensiluet.com

Pen Silhouette Ltd

Basic concepts

 In the interpretation and application of these General Terms and Conditions, the following terms and expressions shall have the following meaning:

  • Site/website is a designated place on the global Internet accessible through its unified address (URL) by protocol HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.
  • pensiluet.com is an e-commerce website - a virtual information resource on the Internet for the sale of goods at a distance, which are delivered after their explicit request by the client.
  • Customer is any natural person over the age of 18 or legalwho have accepted these General Terms and Conditions.

  • Profile is a separate part of pensiluet.com< /span>, containing information about the customer, provided by him during his registration and stored by  pensiluet.com, and access to the customer profile is carried out by entering a username and password. The account enables the client to view and edit his data entered during registration, delivery addresses, make requests to purchase goods from the internet - the pensiluet.com e-commerce site, change his access password.< /p>

  • Username is a unique code of letters and/or numbers chosen by the customer, by means of which he is individualized in pensiluet.com.
  • A password is a code of letters and/or numbers chosen by the customer, which, together with the username, individualizes him and gives him the ability to make valid requests to purchase the goods offered in our online store.
  • Manufacturer is any natural or legal person who, by occupation, produces finished goods by putting his name or company, his manufacturing or other distinguishing mark.
  • A web page is an integral and distinct part of a website.
    This document contains the General Terms and Conditions of the distance sales contract, which govern the relationship between pensiluet.com with headquarters and management address in the city of Plovdiv, 145 Brezovsko Shosse Blvd., on the one hand, and the client of electronic (internet) pages and services, who has agreed to these General Terms and Conditions, called the customer, on the other hand, located at the domain pensiluet.com (called the website for short), in connection with the purchase of goods offered by an electronic store.

    These terms are binding on all customers. By using the pensiluet.com platform and by clicking on any object, link (electronic reference) or button located on the pages, the customer agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

    These General Terms and Conditions can be exunilaterally mentioned by pensiluet.com. When making changes to the General Terms and Conditions, pensiluet.com undertakes to publish the new General Terms and Conditions and write the date on which they were updated. We advise our customers to periodically review the current General Terms and Conditions because they are binding on them.


pensiluet.com sells and delivers to the customer the goods offered on www.pensiluet.com and ordered by him after making a request and paying the relevant price, subject to strict compliance by the customer with these General Terms and Conditions.



In order to obtain the right to make valid requests to purchase the goods offered by pensiluet.com, it is not necessary for the customer to register first. If the customer wishes, he can make a request / purchase / without registering on our website, but only provide complete and correct data necessary for correct delivery. When making a request / purchase / without registration, the customer agrees to the General Terms and Conditions of pensiluet.com. When registering, an online registration form must be filled in, where the address(es) to be used for delivery, name and surname/invoice details if a legal entity, e-mail, telephone (i) for connection. When filling out the online registration form, the customer is obliged to provide complete and correct information regarding his identity. The customer declares that the data it provides is true, complete and accurate and will update it promptly if it changes. It is necessary to choose a password.

After successfully registering, the customer, for each individual order, has the opportunity to correct a contact phone number and delivery address, as well as to indicate a third person - a representative to accept the order (this information can be add in the field "Leave us a message if you wish:"). By ticking "I agree with the terms of use" which is located under the text "Send the registration.", the customer makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is familiar with these General Terms and Conditions and accepts them.

Privacy protection

Using our online store, your personal data is not required unless you provide it to us voluntarily / for example: e-mail, telephone, address, name, fax, company, etc./.

The personal data you provide is used for technical administration of the web page and for processing your orders and inquiries. We do not sell or transfer any personal information to third parties.

If you wish, you can contact us and get information about the personal data we have about you. If you do not want your data to be used by us or if you want it changed or deleted, please contact us at Contacts.

Information about goods and services

pensiluet.com publishes a description of the main features and an image of each product, the sales price, including VAT, information on payment and delivery methods. pensiluet.com is not responsible for untruthfulness of the information provided by the manufacturer about the characteristics of the goods.

Change in product prices

pensiluet.com reserves the right to change prices at its sole discretion at any time without prior notice to customers. The customer is obliged to pay the price that was current at the time the contract was concluded. In the event of technical errors in the publication of the site, pensiluet.com has the right to refuse the performance of the contract and does not owe compensation in any way to the customer, except to refund the amounts paid by the customer, if any. The announcement of reduced prices is by placing a "(%)" sign in front of the main product name. The new price is written below the photo, and when entering the item's profile, in the drop-down menu with the sizes and prices below the old price (price) you can see the new (discounted price). After entering the user's basket, he sees the new price with the percentage reduction. If no term of the reduced price is indicated, this price is valid until the quantities are exhausted, but not more than 1 month or 6 months when it is under the conditions of Art. 66 para. 2 of the PPE. shop.pensiluet.com reserves the right to make any promotions and discounts for its customers.

Order / Purchase Request

Orders are accepted on the website 24 hours a day, including weekends and public holidays. The customer determines the type and quantity of the goods, reviews the selected goods and their prices. Before finalizing the order, the customer has the opportunity, in addition to seeing the above data, to choose an address fordelivery and method of payment, as well as to write explanatory information. The customer confirms the request and it is considered completed by pressing the virtual button "Order Confirmation". After finalizing the order, the customer receives a confirmation of the request with the same information on the specified phone. For each stage of order processing (confirmation of availability, shipment, etc.), the customer will be notified by an operator by phone or e-mail.

How to order?

You can view the full guide for "Payment methods and method" here.


You can view the full guide to "Delivery Times" here.


Delivery of the goods

The goods are handed over to the customer or to a third party who accepts and confirms receipt of the same on behalf of the customer. When handing over the goods, the customer or the third party signs the accompanying documents. In the event that the customer is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, pensiluet.com is released from its obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods after the expiry of the delivery period, in which he was not found at the address, taking all the additional costs of delivery. In this case, a new delivery period begins accordingly from the moment of confirmation according to the previous sentence.

Possible reasons for blocking the order

The fulfillment of the order may be prevented for any of the following reasons:
1. One or all of the ordered goods are not in availability. In this case, contact will be established with the customer as soon as possible.
2. No payment or delay in payment by the customer. In these cases, the order will not be fulfilled until payment is made. An exception is the case in which the payment method upon delivery (cash on delivery) is selected.
3. The customer has indicated a wrong or incomplete delivery address and/or has not designated a representative to receive the order. In this case, pensiluet.com tries to contact the customer on the specified phone or e-mail (if specified and correct) and specifies the conditions under which the order will be confirmed and executed.
4. Lack of phone number to contact the customer. The order will not be processed due to the impossibility of confirming it.
In the event of delivery problems due to the fault of the store, all additional costs are at the expense of the store. In all other cases, subsequent shipment will be at the customer's expense.

Return of goods

The customer has the right to refuse to receive the goods requested by him, when the delivered goods clearly do not correspond to the ones requested for purchase by the customer and this can be established by a simple inspection, the goods or their packaging were damaged during transportation and the price the customer should pay does not correspond to the price due.
The customer, who is a consumer within the meaning of the Consumer Protection Act, has the right to return the goods purchased by him within 7 working days from the date of its receipt after sending a statement of withdrawal from the concluded contract to pensiluet.com and in accordance with the provisions of art. 55 of the Civil Code. For this purpose, the subject of the transaction must be in its original packaging, intact, without signs of use or violation of the commercial appearance of the goods.
Upon receiving the shipment, the customer should check the contents of the package for compliance with the sent goods with the submitted request. In case of detected violations in the appearance of the goods, the customer should contact the courier, who is obliged to draw up a report on damage to the shipment.


In the event of situations arising in connection with unsettled issues, the customer has the right to direct the disputed questions to our employee at the indicated telephone numbers, e-mail, feedback form and correspondence address.

All product prices in our online store include VAT.

Thank you for shopping with us!!!